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Terms & Conditions

Plugorama.com provides their services to you subject to the following conditions. If you visit or shop at Plugorama.com, you accept these conditions. Please read them carefully.

Returns and Refunds

  • Hardware products can be returned without re-stocking charges within 30 days of purchase for full credit to your charge card, excluding shipping charges and iLok, if the iLok has been registered. Original packaging is required. Note that items marked as "Clearance" or "B-stock" can only be returned within the first 14 days, and are subject to a 10% restocking fee.
  • Authorized software cannot be returned.
  • Shipping charges are not refundable; unless it is determined Muse Research shipped an incorrect or defective item.

International Customers purchasing a physical product (e.g. a RECEPTOR or MuseBox), please note:

Muse Research does not pay, charge, or include any duties, tariffs, taxes, or customs fees. All International fees are the responsibility of the customer. We include shipping charges and insurance only in the invoice total. If we are unable to confirm your credit card, identity, and shipping address, then, we will request payment via PayPal. Lastly, based on your location, some shipping charges and delivery times may vary.

If you do not pick up your shipment, OR if you abandon your order at the freight broker, OR if you decline delivery of your order, you are still responsible for the brokerage fees, return shipping charges, and return brokerage fees. These fees and charges cannot be waived. In effect, you forfeit your order and pay all involved charges.



Please review our Privacy Policy, which also governs your visit to Plugorama.com, to understand our practices.


Prices are subject to change without notice.

TAX (VAT) - For customers located in the European Union (E.U.)

Under E.U. law, we are required to apply VAT to all products which are delivered by email or electronic download to customers who are located in an E.U. country. The VAT rate we apply depends on the country in which the customer is located. The Current VAT rate for each E.U. member state is listed below.

If you believe the product you are purchasing is being taxed incorrectly, please contact us using the Support Helpdesk.

E.U. Member State VAT Rate (%)
Austria 20.00
Belgium 21.00
Cyprus 15.00
Czech Republic 22.00
Denmark 25.00
Estonia 18.00
Finland 22.00
France 19.60
Germany 16.00
Greece 18.00
Hungary 25.00
Ireland 21.00
Italy 20.00
Latvia 18.00
Lithuania 18.00
Luxembourg 15.00
Malta 15.00
Monaco 19.60
Netherlands 19.00
Poland 22.00
Portugal 19.00
Slovakia 19.00
Slovenia 20.00
Spain 16.00
Sweden 25.00
United Kingdom 15.00

Errors & Omissions

Plugorama does not accept liability for incorrect spelling, printing errors, incorrect pricing, incorrect manufacturer's specifications or changes, or grammatical inaccuracies in any product included in the Plugorama.com website.

Electronic Communications

When you visit Plugorama.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright & Trademarks

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Plugorama.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Plugorama.com and protected by U.S. and international copyright laws. All software used on this site is the property of Plugorama.com or its software suppliers and protected by United States and international copyright laws.

Plugorama, Plugorama.com, Muse Research, Receptor and all related graphical logos and images are registered trademarks of Muse Research & Development, Inc. All other trademarks not owned by Muse Research & Development, Inc. or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Muse Research & Development, Inc. or its subsidiaries.

Your Account

You are responsible for maintaining the confidentiality of your Plugorama.com account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use Plugorama.com only with involvement of a parent or guardian. Plugorama.com reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


Visitors may post product reviews so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of the content. Plugorama.com reserves the right (but not the obligation) to remove or edit such content.

If you do post a review, and unless we indicate otherwise, you grant Plugorama.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Plugorama.com and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Plugorama.com or its affiliates for all claims resulting from content you supply. Plugorama.com has the right but not the obligation to monitor and edit or remove any activity or content. Plugorama.com takes no responsibility and assumes no liability for any content posted by you or any third party.

Disclaimer Of Warranties And Limitation Of Liability

This site is provided by Plugorama.com on an "as is" and "as available" basis. Plugorama.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. you expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, Plugorama.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Plugorama.com does not warrant that this site, its servers, or e-mail sent from Plugorama.com are free of viruses or other harmful components. Plugorama.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. if these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Applicable Law

By visiting Plugorama.com, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Plugorama.com or its affiliates.

We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

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